ALWAYS PLAY RESPONSIBLY

Mojo is a game. And games should be fun.
Of course, there’s real money involved, so we want to make sure you’re playing responsibly, and never getting in over your head. Every person is different, with varying budgets and risk tolerance, so we’ve made it easy to customize your betting experience.You can set your own limits on wager amounts, deposits, time spent on the app, and more. You can also cool off for a customizable period of time, or deactivate your account permanently.Your safety, security, and enjoyment are our top priorities, and we’re committed to providing you with the resources and support you need, whenever you need them. Check out more info and options below, or contact our Support Team anytime for help.

KNOW YOUR LIMITS. SET YOUR LIMITS.

We always suggest that you establish spending limits before you start playing. Limiting your losses (and any stress) leads to unlimited fun.

Limits (Daily, Weekly or Monthly)
You can always decrease your limits at any time. To increase your limits, you’ll need to wait until the previous limit expires before confirming a change.

  • Deposit Limits cap the amount you want to deposit into your account.
  • Wager Limits set the max amount of money you allow yourself to bet.
  • Session Limits keep you from spending too much time on Mojo.

Cool Off
If you feel like you’re spending too much time or money on Mojo, you can take a break by setting a Cool Off period, during which time you won’t be able to log into your account. Cool Off periods can be customized from a minimum of three days to a maximum of one year.

Self-Exclusion
When you self exclude, you can deactivate your account for either one year, or five years. You can also self-exclude for life by contacting the New Jersey Division of Gaming Enforcement.

Please note that Self-Exclusions cannot be reversed until the time period expires, or by filing a request with the NJ Division of Gaming Enforcement.

KNOW YOUR LIMITS. SET YOUR LIMITS.

We always suggest that you establish spending limits before you start playing. Limiting your losses (and any stress) leads to unlimited fun.

Limits (Daily, Weekly or Monthly)
You can always decrease your limits at any time. To increase your limits, you’ll need to wait until the previous limit expires before confirming a change.

  • Deposit Limits cap the amount you want to deposit into your account.
  • Wager Limits set the max amount of money you allow yourself to bet.
  • Session Limits keep you from spending too much time on Mojo.

Cool Off
If you feel like you’re spending too much time or money on Mojo, you can take a break by setting a Cool Off period, during which time you won’t be able to log into your account. Cool Off periods can be customized from a minimum of three days to a maximum of one year.

Self-Exclusion
When you self exclude, you can deactivate your account for either one year, or five years. You can also self-exclude for life by contacting the New Jersey Division of Gaming Enforcement.

Please note that Self-Exclusions cannot be reversed until the time period expires, or by filing a request with the NJ Division of Gaming Enforcement.

HOW TO GET HELP

If you think you or someone you know has a gambling problem, reach out for help. Here are a few resources we partner with that offer support:

Council on Compulsive Gambling of New Jersey
1-800-GAMBLER (426-2537)
Visit site

National Council on Problem Gambling
1-800-522-4700
Visit site

Gamblers Anonymous
NJ Hotline: 855-2-CALL-GA (855-222-5542)
Visit site

More Resources

PATRON PROTECTIONS

Your privacy and protection are important to us. Here are some tips and links to enhance your security.

Reset Your Password
If you forget your account password, or you suspect that any unauthorized person may know it, you should immediately notify us. You can always reset your password at any time by clicking on any "I forgot my password" link available either on our login page or within your account settings. We will send a one-time code to your phone number. Enter the code, then you can change your password.

Strong account security
With strong authentication, each time you wish to log in to your account, you will receive a text message from us containing a temporary six digit code. You must enter that code during account login to access your account.

Keep others away from using your account
Don't forget to lock your device when you're not playing. Remember, letting other people access your Mojo account is strictly prohibited. If another person does use your account, you are responsible for their actions.

Recognize unauthorized use of your account
You can frequently compare your payment method statements against your account’s known deposits to look for transactions you don’t recognize. If you think your account has been compromised, please change your password, consider enabling strong authentication, and contact Customer Support.

COMPLAINTS

Got concerns, suggestions, or complaints? Get in touch with us at help@mojo.com. We will acknowledge complaints within 48 hours of receipt and will respond to complaints within 10 business days. If you believe your complaint has not been resolved, you may file a complaint with the NJDGE.

TERMS & CONDITIONS

All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement ("EULA") which appears on the Terms and Conditions page of the Websites. In the event of a conflict between information contained in this Player Protection page and the EULA, the terms and conditions of the EULA shall prevail. If you would like a copy of the Terms and Conditions agreed to when you established your gaming account please contact help@mojo.com

ACCOUNT & GAME HISTORY

Feel free to obtain your account and game history any time! Log in and go to your account tab for details.

UNDERAGE GAMBLING

Underage gambling is prohibited under New Jersey law and is a criminal offense. You must be 21 years of age or older to place a bet in New Jersey.

If there are underage persons who have access to your computer, you may want to consider installing parental control software to prevent access to online gaming site and other material, such as:

If you believe that a minor is improperly using Mojo please contact help@mojo.com

FEDERAL PROHIBITIONS/RESTRICTIONS

  • There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the "Wire Act") and 31 U.S.C. §§ 3163 through 3167 (the "Unlawful Internet Gaming Enforcement Act").
  • It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New York Internet gaming website.

PROBLEM GAMBLING/SAFER PLAY RESOURCES

  • Problem Gambling FAQ's
  • Screenings Tools
  • Self-Help Toolkits: Created by the Cambridge Health Alliance, Division on Addiction
  • Your First Step to Change is a collection of self-change toolkits available to the public, free of charge. Many people change their excessive behavior patterns without entering treatment. These toolkits are for individuals who would like help making a change or want information about their own risky behavior. The toolkits help people:
  • Gain information about addiction-related problems.
  • Help people evaluate their own addiction-related behavior.
  • Help to develop change strategies, should they decide that change is the best course.
  • The BASIS mission is to minimize the addiction's harmful effects by providing the general public, treatment providers, policy makers and others with access to addiction research. This is a resource provided by the Cambridge Health Alliance, Division on Addiction.
  • Help by State
  • Gamblers Anonymous

ADDITIONAL RESOURCES

BetBlocker
Betblocker is a free tool designed to help you control your gaming by blocking access to nearly 15,000 gaming websites. It can be installed on as many devices as you would like, and you can customize the period of time you wish to be blocked for (1 day minimum, 5 years maximum). BetBlocker also offers a calendar-blocking functionality which allows you to block specific days of the week, month or year.

PATRON PROTECTION

Know Your Limits™
If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.

2.1 Federal Prohibitions and Restrictions Regarding Internet Gaming
Underage gambling is a criminal offense and any person under the age of 21 who engages in online wagering and any person who facilitates or enables someone under the age of 21 to gamble has committed a criminal offense and is subject to criminal prosecution and shall be prohibited from Internet gaming. By registering an account, you are confirming that you are 21 years of age or over. Mojo takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers at the time of account establishment. We will ask for information to verify your age and will restrict or suspend your account until your age is confirmed.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 21 YEARS OLD FOUND TO BE USING THIS SITE FOR INTERNET SPORTS WAGERING PURPOSES WILL BE REPORTED TO LAW ENFORCEMENT AND BE SUBJECT TO OTHER LEGAL PENALTIES.

Federal prohibitions and restrictions regarding internet gaming apply to the Mojo Platform, including but not limited to, any limitations placed on internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (“The Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (“UIEGA”). It is a Federal offense for persons physically located outside of New Jersey to engage in internet sports wagering through a New Jersey casino, unless explicitly authorized by the New Jersey Division of Gaming Enforcement (“DGE”).

2.2 Account Security
Mojo strives to meet the highest security standards in the industry. We’ve implemented early-warning systems in the form of limits on unusually high stakes and winnings to prevent manipulation and other criminal activities at an early stage.

2.3 Patron’s Duties to Maximize Account Safety
You are responsible for the safety of your personal computer and mobile device! We strongly recommend and urge  that you take the following precautions for your own protection:

  • Configure your auto-lock features to protect them from unauthorized use;
  • Keep your access details safe at all times (password and your question and answer combination);
  • Do not share your gaming account credentials, your credit card or bank account details
  • Do not leave your device unattended when you are logged in;
  • Do not use the 'Save password' option on log-in screens; and
  • Create separate profiles for everyone who uses your devices, so that nobody else can access your information.

By registering an account, you hereby acknowledge that you are prohibited from allowing any other person to access or use your gambling account.

2.4 Additional Safety Measures
We recommend that you change your password regularly. By default you will receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

For an additional level of safety, you can enable Strong Authentication. Each time you try to access your account, a one-time password can be emailed to your email or texted to the phone number associated with your account. This one-time password is needed in addition to your normal password in order to gain access. You can set these options in your Account Settings.

If you have forgotten your password, you can reset it by clicking 'I forgot my password' on the Mojo Login page.

RESPONSIBLE GAMING

Gaming is a great source of entertainment for millions of people around the world. But, for a minority, gaming can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gaming causes problems.

By observing the following rules, you will be able to relax and enjoy your gaming:

  • Gaming is just for fun, not a way of earning money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Keep track of your gambling. Consult the overview of your gaming transactions in your account
  • Decide your monthly gaming stake in advance. Only gamble what you can afford to lose
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit
  • Do not increase the maximum limit which you have decided for yourself later on
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

There are myths associated with gambling you should understand.

  • My luck will change if I keep gambling and I’m sure I’ll win my money back.
  • I am due for a win.
  • If I play multiple games at a time, I'll increase my chances of winning.
  • I have a special strategy that helps me win.
  • I have a gut feeling that today is my lucky day.

There are many risks associated with problem gambling, including:

  • A negative impact on relationships and family life.
  • Financial difficulties, including maxing out credit cards and increasing debts.
  • A range of emotional, physical, and psychological health problems.
  • An adverse effect on an individual’s ability to perform well at work.

We would like to stress that diagnoses relating to clinical disorders such as problem gambling can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gaming?
  • Do your thoughts constantly turn to gaming?
  • Are you constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gaming?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gaming?
  • Does gaming serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have you ever lied about the extent or success of your gaming?
  • Has your gaming ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gaming?

We offer a range of different options that can be used to manage your gaming activity at any time. These include tools which allow you to limit the amount you can deposit or spend on the app, time limits to help you control how much time you spend gaming or the option to exclude yourself from gaming for a period of time.

You can set deposit limits, spend limits and time limits. Once established, any decrease to these limits will be effective immediately and you will receive an instant text notification. Any increase to these limits will become effective only after the time period of the previous limit has expired.

Deposit limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money you can deposit into your Internet gaming account during a particular period of time. Please go to the Account tab, then Responsible Gaming, then Deposit Limits to set the limit.

Wager limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money you can wager during a particular period of time. Please go to Account tab, then Responsible Gaming, then Wager Limits to set the limit.

A time-based limit is offered on a daily basis and specifies the maximum amount of time you may spend playing on the website (time is measured hourly from the time you log in to the time you log out). Please go to Account tab, Responsible Gaming, then Session Limits to set the limit.

Should you need a cooling off period from gaming, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will not be able to login. Please contact our Customer Success team should you want your funds returned during that period. The account will be automatically reenabled after the selected timeout period has passed. Please go to Account tab, then Responsible Gaming, then Cool Off to take some time away from gaming.

Should you need to take a break from gaming, we provide a self exclusion capability. Self-exclusion means that your account will remain closed for a minimum period of 12 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). Please go to Account tab, then Responsible Gaming, then Self Exclusion to self exclude.

If you want to take a break or stop playing our products for any reasons other than the prevention of gambling-related problems, we also offer a service closure. For further information, please contact our Customer Success team by emailing help@mojo.com.

There are a number of support organizations available which offer valuable information and advice across a range of areas. Details are below, including contact information for each organization.

3.1 Council on Compulsive Gambling of New Jersey
The Council on Compulsive Gambling of New Jersey (www.800gambler.org) provides information, education and referral services for anyone affected by problem gambling.

3.2 National Council on Problem Gambling
The National Council on Problem Gambling (www.ncpgambling.org) serves as the national advocate for programs and services to assist problem gamblers and their families. Their vision is to improve health and wellness by reducing the personal, social and economic costs of problem gambling.

3.3 New Jersey Casino Gambling Self-Exclusion Program
For more information about the New Jersey Self-Exclusion Program and how to enroll, please visit the New Jersey Division of Gaming Enforcement's Self-Exclusion Program. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

3.4 Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem. For more information about Gamblers Anonymous, please visit their website.

COMPLAINTS PROCESS

If you have any complaints, claims or disputes regarding any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Success team by emailing help@mojo.com.

If all reasonable means to resolve the complaint with Mojo have been exhausted, you can file a complaint with the New Jersey Division of Gaming Enforcement (“DGE”) by contacting them at (609) 984-0909 or e-mail at igaming@njdge.org. You can also utilize the Internet Dispute Form on the Division’s website.

MOBILE GAMING BOUNDARIES

To ensure all patrons are indeed within the state where wagering will occur, Mojo uses geo-location technology to verify you are within the geographical boundaries approved for use of the gaming services. Please note that it is a Federal offense for persons physically located outside of the State of New Jersey to engage in Internet wagering.

ACCOUNT & GAME HISTORY

Your account and game history is accessible by logging into your account and you may obtain it at any time. In order to do so,  Log in and go to your account information for details. Go to the Account Tab, then Transaction History to view your account and gaming history. You will be provided with a list of all wagers, deposits and withdrawals on your account from the last six months.

For information placed over six months ago or for additional assistance, please contact our Customer Success team by emailing help@mojo.com.

TERMS & CONDITIONS

Read our Terms & Conditions here

For further information, please contact our Customer Success team by emailing help@mojo.com.